Support & Managed Services
Reliable Atlassian Support That Grows with You
Wired Brains provides end-to-end support and managed services to ensure your Atlassian platform continues to deliver value long after implementation.
From day-to-day administration to performance optimization and continuous enhancements, we help organizations keep their Atlassian tools stable, secure and aligned with evolving business needs.
Atlassian Platforms We Manage
What We Support
Our managed services cover the full Atlassian ecosystem. Support is tailored to your environment, usage scale and operational priorities.
- Jira Software
- Jira Service Management
- Confluence
- Jira Align
- Atlassian Marketplace apps and custom integrations
Comprehensive Platform Management
Our Managed Services Offering
Platform Administration
Ongoing administration of projects, workflows, permissions, schemes, automation rules and configurations to keep your Atlassian instance clean and well-governed.
Enhancements & Continuous Improvement
We help evolve your Atlassian setup by introducing new workflows, automations, dashboards and features as your processes mature.
Performance Tuning
Regular reviews to identify performance bottlenecks, configuration issues and optimization opportunities-especially important for large or complex environments.
Issue Resolution & Support
Responsive support for platform issues, configuration challenges and user-reported problems to minimize disruption and downtime.
Release & Change Support
Assistance with Atlassian Cloud updates, feature rollouts and controlled changes to ensure stability and user readiness.
Prevent Issues Before They Impact Teams
Proactive Monitoring & Governance
Our managed services emphasize proactive platform health rather than reactive fixes. This approach helps organizations maintain a stable and scalable Atlassian environment.
- Regular configuration and health reviews
- Governance and best-practice alignment
- Usage and adoption monitoring
- Risk identification and mitigation
Support That Fits Your Needs
Flexible Engagement Models
We offer flexible support models based on your requirements. Our services scale as your Atlassian usage grows.
- Dedicated admin support
- Shared managed services
- On-demand expert assistance
- Monthly or quarterly optimization cycles
Our Support Advantage
Why Wired Brains for Managed Services
We act as an extension of your team-not just a ticket-based support provider.
- Atlassian-focused expertise
- Hands-on experience with enterprise environments
- Strong understanding of Cloud, Data Center and Marketplace apps
- Practical, adoption-driven approach
- Reliable long-term partnership mindset
- Teams without dedicated Atlassian administrators
- Enterprises managing complex Atlassian environments
- Organizations seeking proactive platform governance
- Teams focused on long-term value and stability
Organizations We Support
Who This Is For
Keep Your Atlassian Platform Performing at Its Best
Whether you need ongoing administration, expert support, or continuous platform optimization, Wired Brains ensures your Atlassian tools remain reliable, scalable and aligned with your business goals.